In 2020, we launched Live Chat on the Qualys Customer Support Portal, which enabled users to chat with live support agents and get answers to their questions in real-time.
Encouraged by the success of the Live Chat feature, in our continuous efforts to add self-service features, we are thrilled to unveil a rule-based chatbot on our Customer Support Portal. With this chatbot, we intend to bring resolution closer to customers. The rule-based chatbot will precede the Live Chat option and try to resolve any user query before connecting to a live support agent.
Click the “Chat with Us” button on the bottom-right corner to experience the new chatbot. In its beta phase, this chatbot is capable of:
- Segregating Customer Service queries from Technical Support queries for a faster resolution
- Pointing you to the right documents from the Qualys information repository
- Connecting you to a Live Support agent if you need more information about your issue or chat about an existing case
- Opening a support case by extracting details from your conversation with the bot
We are eager and excited for you to use this rule-based chatbot that supplements Live Chat.