At Qualys, we constantly strive to improve our customer support experience. As a result, we are extending our new Qualys Contact Center Platform for our customers in the Japan Region.
Effective January 22, 2022, you will be diverted to the new Contact Center system when you contact Qualys Japan Support. The new Contact Center system introduces an advanced calling experience that provides flexibility and consistency to our customers.
With the new platform, when you call Qualys Japan Support during business hours, you will be able to:
- Talk to an Agent if an Agent is available.
- Request a callback if an Agent is not available.
NOTE: You can choose to receive support in English if you want to connect with Qualys Japan Support after business hours or during Japanese holidays.
As part of our continuous effort to provide you with the best possible service, with this new platform, we are expanding on the capabilities of the current telephone support by increasing transparency, better access to information, and call management. When an Agent is engaged on a call, the new platform allows the Agent to view your details and call history. This will help Agents offer better responses to your questions.