Table of Contents
This advance notification informs customers with subscriptions on the EU1 platform that we will be migrating to a public cloud infrastructure. This migration is scheduled to take place on 28th Nov 2023 and will require a downtime of 17 hours. See the frequently asked questions (FAQs) below to learn more about the benefits of this move and what is needed from customers to ensure a smooth transition.
Frequently Asked Questions
What is the scope of the migration activity?
The Qualys EU1 Shared Cloud Platform (SCP) currently hosted in the colo data center in Geneva will be migrated to a public cloud infrastructure hosted in Zurich. All customer data will be moved along with all applications and services from the existing SCP environment in the data center to the new environment in the Public Cloud.
When is this activity scheduled?
This migration is scheduled for Tuesday, November 28th, 2023, from 5 p.m. Central European Time (CET). It will occur during the scheduled Quarterly Maintenance Downtime for the EU1 Platform.
Will there be any impact on customers during this migration?
Qualys services will be unavailable during this migration as we migrate customer data and the applications and services to the Public Cloud. Scans using an external scanner might get interrupted until the platform is online. Qualys recommends pausing scans and then resuming them once the platform is online. The IP address used for communication between Cloud Agents / Scanner Appliances / Qualys Gateway Appliance and our Shared Cloud Platform will remain the same.
Which customers are affected by this migration?
Customers with subscriptions on the EU1 platform will be affected. Please refer to https://www.qualys.com/platform-identification/ for help identifying your platform.
What testing has been done?
Qualys operations teams have completed extensive testing of the migration process. We have also successfully migrated our other shared cloud platforms in other regions from the data center to the public cloud in a seamless manner.
What steps does the customer need to take?
As part of the migration, the IPv4 addresses associated with the FQDNs (URLs) would remain unchanged. However, IPv6 addresses used by scanners will be changed. Customers must allow the list of new IPv6 addresses to ensure uninterrupted connectivity with the scanners. The new IP addresses are within the existing Security Operations Center (SOC) netblock.
Existing IPv6 block: 2001:1478:1100::/48
New IPv6 block: 2602:FDAA:0030::/48